In Metropolitan France
• Standard Shipping:
Free delivery by Colissimo for orders above €195, or €9 for orders below this amount.
Home delivery with signature within 2 to 3 business days.
• Express Shipping:
Delivery by DHL, €9 from €295, €19 below.
Home delivery with signature within 1 to 3 business days.
International Shipping
• Free Shipping Thresholds:
Philippines: 18,500 PHP
United States: 325 USD
Hong Kong: 2,500 HKD
Canada: 450 CAD
Singapore: 425 SGD
Malaysia: 1,400 MYR
United Kingdom: 250 GBP
Australia: 500 AUD
Japan: 47,000 JPY
Europe (European Union): €295
Switzerland: €295
Rest of the World: €295
For orders equal to or above the amounts mentioned above, shipping is free.
Shipping Fees for Orders Below Thresholds:
For orders below the defined thresholds, a flat fee of €25 applies.
Delivery Times
• Metropolitan France:
2 to 3 business days for standard shipping, 1 to 3 business days for express shipping.
• Europe (European Union), Switzerland, United Kingdom:
2 to 3 business days for all orders.
• United States, Canada:
3 to 7 business days.
• Asia (China, Hong Kong, Taiwan, Japan, South Korea, Singapore, Philippines, Malaysia):
3 to 7 business days.
• Australia:
3 to 7 business days.
• Rest of the World:
3 to 7 business days.
Customs Fees and Taxes
In most countries, all duties and taxes are already included in the price displayed at checkout, meaning the total shown is final with nothing more to pay upon delivery.
For certain destinations where duties and taxes are not included, this will be clearly indicated at checkout. In these cases, you may either pay the customs fees directly online during checkout or upon delivery with the carrier.
If delivery is refused or the package is not picked up by the customer, return shipping fees will be deducted from the product refund up to €25.
Order compliance
It is the Customer's responsibility to ensure, upon receipt of the package, the conformity of the items.
Any anomaly concerning damaged exterior packaging, damaged products, missing products must be reported to the carrier.
Upon receipt, please check your parcel and report any issue to hello@fleuron.paris. This check does not affect your legal guarantee rights.
Returns and withdrawal - Online purchases
The conditions below apply only to purchases made on www.fleuron.paris. In-store purchases are governed by the “Returns and exchanges - In-store purchases” section.
In accordance with Article L.221-18 of the French Consumer Code, you have a period of 14 days from the receipt of your order to exercise your right of withdrawal, without having to provide a reason or pay any penalties. The date of receipt, as confirmed by the carrier, constitutes the start of this period.
Returns within France:
- Return shipping costs are the responsibility of the Client.
You can choose to return your order using any carrier of your choice.
- If you prefer, we can provide a prepaid return label via Colissimo for a fee of €10, which will be deducted from your refund amount.
- To request a prepaid return label, please send an email to hello@fleuron.paris, mentioning your order number and contact information.
International Returns:
- Return shipping costs are the responsibility of the Client.
- We offer a simplified return process through our partner DHL for a fee of €25, which will be deducted from your refund amount.
- To request a prepaid DHL return label, please contact our customer service at hello@fleuron.paris with your order number and contact information.
Return Address
Returns must be sent from the country of the original delivery address. Any prepaid return labels we provide can only be generated from that country. If you are no longer located there at the time of return, we will not be able to issue a prepaid label. You of course retain your right of withdrawal and may return your order using the carrier of your choice, at your own expense, to the address provided by our customer service team.
Return Conditions:
- Products must be returned unworn, unused, with their original tags, and in their original packaging, along with all accompanying accessories and documents.
- In case of visible depreciation, such as signs of use, an amount corresponding to this depreciation may be deducted from the refund. You will be informed, with justification, before any deduction.
- Please make sure to keep a proof of deposit, duly stamped by the carrier, as it will be required in case of any dispute related to the return shipment.
If you have any questions regarding the return process, do not hesitate to contact our customer service. We are here to assist you!
Customs Fees Refund Policy
Customs fees paid by the customer upon delivery are not refundable in case of a return. The refund will only cover the price of the returned products, provided they meet the conditions stated above.
Processing Time
Return processing time: 2 to 3 business days after receiving the products.
Refund processing time: 5 to 7 business days after the return has been approved.
Returns and exchanges - In-store purchases
The right of withdrawal does not apply to in-store purchases. We nevertheless accept in-store returns and exchanges under the following conditions:
- Within 14 days of purchase, upon presentation of the receipt.
- Items in perfect condition, with all original packaging, stickers and foam protectors.
- Worn, damaged, stained or customised items cannot be returned or exchanged.
- Refunds are issued to the original payment method.
- No returns by post, and no refunds or exchanges overseas.
- For tax-free purchases, refunds are subject to the cancellation of the tax refund form.
For any questions or assistance, please do not hesitate to contact our Customer Service at hello@fleuron.paris.